Customer Support Agent (iGaming / crypto)

Seniority level: Associate | Employment type: Contract | Industries: Gambling Facilities and Casinos and Entertainment Providers

Maxxed is a crypto casino and sportsbook launching in October 2026: 5,000+ games, a full sportsbook, provably fair originals, and crypto deposits and withdrawals built for speed. Our players are global and crypto-native, and they know exactly what good support looks like because they have used the best in the market. We are building a dedicated support team in Georgia from the ground up. You would be one of the first in.

Every win feels Maxxed.

The role

You are the human behind the chat window. Live chat and email, in a 24/7 rotation, for players who deposit, bet and withdraw in crypto. Most conversations are about money: a deposit still waiting on network confirmations, a withdrawal a player wants now, a bonus that did not credit as expected. You resolve them fast, accurately and in plain English, and you sound like a person, not a script. Players here expect withdrawals in minutes and answers in seconds. Once trained, you will also review and approve withdrawal requests, so speed and attention to detail are the job, not extras.

What you will do

Handle live chat and email from players quickly and accurately, keeping quality up while running several conversations at once.

Resolve crypto payment queries: deposits pending confirmation, withdrawal status, wrong network or missing memo, transaction hashes, network fees. Explain what happened and what happens next in plain language.

Once trained, review and approve manual withdrawal requests against our checks and speed targets, and flag anything that does not add up to Payments or Risk.

Answer account, bonus, wagering, loyalty, casino and sportsbook questions using the knowledge base and back office, aiming for first-contact resolution, and stay current on new games, promotions and policy changes.

Work alongside our AI assistant: take over conversations it hands off, correct what it got wrong, and feed back so it improves.

Apply our compliance rules exactly: restricted territories, KYC and AML checks when our policies trigger them, and responsible gambling tools. Never help a player work around any of them.

Spot responsible gambling signals early and act: deposit limits, timeouts, self-exclusion, escalation to the right team.

Log every interaction cleanly, tag issues consistently, and flag recurring problems so we fix the root cause rather than the symptom.

Escalate to Payments, VIP, Risk or Tech with everything they need to act on the first read.

What we are looking for

At least 1 year in customer-facing chat or email support at volume, ideally in iGaming, fintech or crypto.

Written English at C1 or above: fast, clean and clear under pressure, with no typos in a live chat.

Comfortable with money and detail. You check the address, the network and the amount before you act, every time.

Calm with frustrated players: you de-escalate, set honest expectations and never over-promise.

Sound judgment in real time. You know when to resolve, when to check and when to escalate.

Genuine care for players, with a prevention mindset on responsible gambling.

Reliable on a 24/7 rotation, including nights and weekends.

Nice to have

iGaming support experience, casino or sportsbook. A strong plus, not a requirement.

Experience at a crypto casino or crypto exchange. A plus, and we train the crypto side either way.

Personal crypto familiarity: you have used a wallet and an exchange, moved funds between networks and can read a block explorer.

Experience in payments operations, fraud or risk review.

Comm100, Intercom, Zendesk or a similar support platform.

Additional languages beyond English.

What we offer

Base Salary + Performance bonuses

Paid onboarding: 2 weeks of structured training on the product, crypto payments and our tools before you take live chats on your own.

A clear path into payments operations, risk, VIP or team leadership as the team grows.

A ground-floor seat on a new brand. Your feedback shapes the product and how support runs.

How we hire

Apply with your CV

Interview with the Support Team Lead and the hiring manager.

Offer. We move fast.