Senior Manager, Order-to-Cash

Seniority level: Not Applicable | Employment type: Full-time | Industries: Software Development

Posting Type

Remote/Hybrid

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This role is responsible for ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The ideal candidate combines deep billing systems expertise, a process-architecture mindset, strong teamwork, and the ability to leverage AI and automation to drive operational excellence across a complex, multi-product OTC ecosystem.

Job Description And Requirements

Global Billing Operations

Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams

Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles

Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models

Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process

Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy with regular review cycles to ensure alignment with business models and regulatory requirements

Assist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-ready

Assist with maintaining billing metrics to proactively monitor activity and identify areas to address

Serve as a key point of contact for internal and external OTC audit related requests

Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability

Cross-Functional Partnership & Leadership

Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems

Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch

Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements

Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a strong focus on teamwork

Qualifications

10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role

Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments

Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks

Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes

Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment

Familiarity with AI tools to drive improvements and efficient processing

Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices

Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)

Experience leading billing operations team across multiple geographies

Participated in periodic accounting closes, adhering to deadlines

Accounting degree/experience preferred

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$138,000 and $208,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

Budget Management, Communication, Leadership, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management