Shift Lead

Seniority level: Mid-Senior level | Employment type: Full-time | Industries: Gambling Facilities and Casinos

📌 Key Responsibilities:

Monitoring and guiding a team of customer support agents

Ensuring high performance, adherence to KPIs, and continuous service improvement

Assisting agents in resolving complex cases and providing real-time support

Reporting performance trends and collaborating with management for process optimization.

📌 Requirements:

This role is ideal for individuals with at least 2 years of experience in the igaming sector, who are passionate about leading support teams and creating exceptional player experiences.

Experience as a Shift Lead or Team Lead,

Knowledge of customer support,

Experience with CRM system, reports,

Knowledge of English on Advanced level