Operation Senior Manager

Seniority level: Mid-Senior level | Employment type: Full-time | Industries: IT Services and IT Consulting

Responsibilities

Team Leadership: Lead high-performing teams. Design and manage operations with a data-driven approach while providing strategic vision and leadership.

Client Engagement: Build robust relationships, understand the needs of client and proactively create solutions E

Operations Management: Foster operational enhancements for optimizing resources, operational efficiency, quality, and performance tracking progress toward business objectives.

Business Management: Oversee the profit and loss of business operations while executing the business strategy. Responsible for profitability through management of revenue, margins, billing, seat usage, and retention rates.

Business Development: Identify market opportunities, collaborate with marketing/sales teams to drive business growth

Technology Integration: Facilitate the implementation of new technologies, digital solutions and tools, that improve performance, productivity and workflows.

Strategic Planning: Spearhead strategic planning initiatives across functions to create budgets, expansion strategies, and operational frameworks covering service design, operational costs, hiring, etc.

Qualifications

A minimum of 10 years in relevant fields.

Experience in a senior operations management position within BPO, contact center, or CX settings.

Strong abilities in communication, stakeholder engagement, problem-solving, and analytical thinking

Operational Excellence

Technological Focus

Fluency in English is required; German is a plus

On-site working with flexibility

A Bachelor’s degree in business management or a related discipline is preferred.