Operations Manager

Seniority level: Not Applicable | Employment type: Full-time | Industries: IT Services and IT Consulting

About LBC Mortgage

LBC Mortgage is a growing mortgage brokerage focused on providing financing solutions across Conventional, FHA, Non-QM, DSCR, Hard Money, and other mortgage products. As we continue to grow, we are looking for an experienced Operations Manager to oversee day-to-day operations, improve internal processes, and ensure our teams work efficiently and effectively.

Position Overview

We are looking for a highly organized, proactive, and experienced Operations Manager with strong U.S. business experience. Experience in the mortgage or financial services industry is highly preferred.

The ideal candidate understands how U.S. companies operate, can manage multiple departments and workflows, and is comfortable building processes, setting KPIs, solving operational issues, and holding teams accountable.

This is a hands-on management position for someone who can both strategize and execute.

Key Responsibilities

Oversee and manage the company's day-to-day operations

Develop, implement, and improve operational processes and SOPs

Coordinate workflows between Sales, Processing, Underwriting, Marketing, and other departments

Monitor team performance, productivity, and operational KPIs

Identify inefficiencies and implement solutions to improve overall performance

Establish clear procedures, responsibilities, and accountability across departments

Manage and optimize internal systems, tools, and workflows

Work closely with company leadership on operational strategy and execution

Track key operational metrics and prepare regular reports for management

Identify bottlenecks and ensure issues are resolved quickly

Support department managers and team leads in achieving company goals

Help develop and implement new company initiatives and projects

Ensure company policies and procedures are followed consistently

Assist with hiring, onboarding, training, and performance management when needed

Improve communication and collaboration between departments

Help create a scalable operational structure to support company growth

Take ownership of operational problems and drive them to resolution

Requirements

3+ years of experience in Operations Management or a similar leadership role

Strong experience working in the U.S. business environment

Mortgage industry experience strongly preferred

Understanding of mortgage operations, loan origination, processing, or brokerage workflows is a major plus

Proven experience managing teams and cross-functional workflows

Strong organizational and problem-solving skills

Excellent communication and leadership abilities

Ability to manage multiple priorities and projects simultaneously

Strong analytical and decision-making skills

Experience creating and implementing SOPs and operational processes

Comfortable working with CRMs, business software, and technology

Strong attention to detail and follow-through

Ability to work independently and take ownership of responsibilities

Results-oriented mindset with a focus on efficiency and continuous improvement

Preferred Qualifications

Experience in a mortgage brokerage, lender, financial services company, or real estate-related business

Knowledge of U.S. mortgage processes and terminology

Experience working with Sales, Processing, Underwriting, and Closing teams

Experience with CRM and workflow management systems

Experience implementing automation and AI-powered business tools

Experience managing remote and on-site teams

Experience in a fast-growing company or startup environment

What We're Looking For

We are looking for a leader, not just an administrator.

The right person will be able to look at the way the company operates, identify what can be improved, build better processes, and make sure those processes are actually followed.

You should be comfortable asking:

"How can we do this better, faster, and more efficiently?"

If you are an experienced operations professional who understands the U.S. business environment and want to play an important role in the growth of a rapidly developing mortgage company, we would love to hear from you.

Why Join LBC Mortgage?

Opportunity to play a key role in a growing U.S. mortgage company

Work directly with company leadership

Opportunity to build and improve operational systems from the ground up

Fast-paced and entrepreneurial environment

Significant opportunity for professional growth

Work with a team focused on technology, automation, and continuous improvement