Retail Director - Luxury

Seniority level: Director | Employment type: Full-time | Industries: Retail Luxury Goods and Jewelry

We are recruiting a Retail Director for a leading luxury retail group.

Based in Tbilisi, our client operates Georgia's premier luxury department store- ranked among the Best Fashion Stores in the World by BusinessOfFashion-, complemented by an outlet, and a luxury boutique hotel. Representing an exceptional portfolio of international luxury brands (Alaia, Cartier, Bottega Veneta, The Row, Saint Laurent…), the company combines world-class retail standards with a strong entrepreneurial spirit, and is entering an exciting new phase of expansion.

About the Role:

Reporting directly to the CEO, the Retail Director will:

Recruit, train, lead and assess a multicultural team of 25 staff members

Guarantee an exceptional in-store experience while ensuring compliance with brands standards (VM, Operations, service)

Monitor KPIs, and leverage CRM data to enhance Customer retention and sales growth

Act as a Brand Ambassador: grow the clients portfolio, and represent the brand during high-profile events

Personally manage key Client relationships (VICs and VIPs)

Participate in the Marketing and e-commerce strategy

Oversee daily administrative and back-office operations

Analyze performance reports, providing insights to Top management

Profile:

Higher education

Proven leadership experience in luxury retail, within the Fashion & Accessories segment

Demonstrated experience in coaching, developing and training large retail teams

Excellent command of English; knowledge of additional languages is a plus

A strong cultural awareness and genuine interest in fashion

Tech savvy

Strong customer focus with a business-oriented mindset

Excellent leadership, interpersonal, and presentation skills

Contract:

Permanent, full time

If you are interested in this opportunity, please send us applications in English.